![Core Editor](/content/images/size/w2000/2024/02/zapier-core-editor@2x-1.png)
Core Editor
Iteratively improving the Zap editor.
![Draft & Publish](/content/images/size/w2000/2024/02/zapier-draft-publish@2x.png)
Draft & Publish
Adding psychological safety to Zaps.
![Visual Editor](/content/images/size/w2000/2024/02/zapier-visual-editor@2x.png)
Visual Editor
Making Zaps easier to create and grok.
![Benchmark Testing](/content/images/size/w2000/2022/08/zapier-benchmark-testing@2x.png)
Benchmark Testing
Running longitudinal usability tests
![Removing Friction](/content/images/size/w2000/2022/08/terraform-oboarding@2x.png)
Removing Friction
Making the initial setup experience faster and easier.
![Masking Complexity](/content/images/size/w2000/2022/08/sendgrid-whitelabel@2x-1.png)
Masking Complexity
Making it easy to configure and install DNS records
![Accelerating Setup](/content/images/size/w2000/2022/08/sendgrid-onboarding@2x.png)
Accelerating Setup
Reducing integration time from hours to minutes
![Increasing Findability](/content/images/size/w2000/2022/08/sendgrid-docs@2x.png)
Increasing Findability
Making it easier to locate the help you need
![Understanding a Path](/content/images/size/w2000/2022/08/sendgrid-journey-map@2x.png)
Understanding a Path
Researching and synthesizing the customer journey
![Refocusing a Feature](/content/images/size/w2000/2022/08/sendgrid-email-activity@2x.png)
Refocusing a Feature
Improving a misused feature
![Managing Users](/content/images/size/w2000/2022/08/terraform-users@2x.png)
Managing Users
Redesigning user invitation and management system in Terraform Cloud.
![Simplifying Billing](/content/images/size/w2000/2022/08/terraform-billing@2x.png)
Simplifying Billing
Making Terraform Cloud's upgrade and downgrade experience easy and understandable
![Proving a Concept](/content/images/size/w2000/2022/08/trackpacer@2x-3.png)
Proving a Concept
A companion app for a running trainer
![Points](/content/images/size/w2000/2023/02/tile.png)
Points
A training app for climbers.