Removing friction

I redesigned the workspace setup experience to make it faster and easier.

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Understanding the journey

Going into this, I had a few hypotheses about trouble spots. To make sure those instincts were well-founded, I conducted moderated, task-based testing on the current UI.

It turned out that one phase of onboarding — connecting to a version control system — was a core point for abandonment.

In addition to preparing a formal report, I also designed a "subway map" that helped stakeholders understand the gravity of current problems.

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Make onboarding great again

With these findings in mind, we focused our attention on redesigning the experience.

I chunked a formerly long form into three meaningful steps. This helped reduce cognitive load by making users focus on smaller tasks in isolation.

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We support seven different types of version control systems from three providers. For commonly used VCSes, we use a point-and-click OAuth flow.

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After they connect, we pull back the repositories associated with their account.

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All that's left at this point is to give it a name. We prepopulate this from the repository name but allow them to change it. Less commonly acccessed options are progressively disclosed.

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A number of states had to be accommodated. I detailed these so that engineers were well-prepared.

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