February 4, 2010

UX Tip: Banish Users Forever

Real people use your product, not users. If you can’t describe them like they are your next-door neighbor, then you can’t design for them. Get to know them intimately and banish the word user from design discussions.

January 10, 2010

How to migrate a Cisco VPN configuration into Snow Leopard

Could I migrate an old Cisco profile into Snow Leopard with borderline zero knowledge about my VPN connection? Yep–and here’s how I did it.